Your privacy is fundamental to how vdcasino operates. This Privacy Policy explains what personal data we collect from Malaysian players, how we use and protect it, who we may share it with, and the rights you hold as a data subject. Please read this document carefully.
We collect the minimum personal data necessary: identity details for KYC, contact information, payment data, and platform usage logs required for account operation and legal compliance.
All data in transit is protected by TLS 1.3 encryption. Data at rest is stored on secured servers with restricted access controls, firewalls, and regular third-party security audits.
We do not sell your data. Limited sharing occurs only with licensed payment processors, identity verification providers, and regulatory authorities where legally required.
You have the right to access, correct, restrict, or request deletion of your personal data. You may also withdraw consent for non-essential processing at any time.
Account data is retained for the duration of your account's active life plus a minimum of five years post-closure, as required by applicable anti-money laundering regulations.
For privacy-related queries, data access requests, or complaints, contact our Data Protection Officer at [email protected]. We respond to all requests within 30 calendar days.
This Privacy Policy ("Policy") is published by vdcasino ("vdcasino", "we", "us", "our"), the operator of the online gaming platform accessible at https://vdcasino.click (the "Platform"). This Policy describes how we collect, use, store, share, and protect personal data relating to individuals ("Users", "Players", "you") who access or use the Platform, including visitors who browse without registering an account.
vdcasino is committed to respecting the privacy rights of all users in accordance with applicable data protection legislation. We process personal data lawfully, fairly, and transparently, and only for the specific purposes described in this Policy.
By creating an account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which form part of the overall agreement between you and vdcasino.
For the purposes of this Policy, the following terms carry the meanings set out below:
We collect personal data from you through several means: directly when you provide it at registration or during account operation, automatically as you interact with the Platform, and from third parties such as payment processors and identity verification services.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Registration & KYC verification |
| Contact Data | Email address, Malaysian mobile phone number, residential address | Registration & account updates |
| Financial Data | Bank account details, e-wallet IDs (Touch 'n Go, Boost, GrabPay), crypto wallet addresses, deposit and withdrawal history | Payment processing |
| Verification Documents | Scanned or photographed copies of MyKad, passport, utility bill, or bank statement | KYC process |
| Account Credentials | Username (stored), password (stored in hashed form only — never in plaintext) | Registration |
| Support Communications | Messages, transcripts, and attachments exchanged via live chat or email | Customer support interactions |
When you access the Platform, we automatically collect certain technical and behavioural data, including:
vdcasino processes your personal data for the following purposes:
We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you, with the exception of standard fraud detection systems that may trigger account review flags for human investigation.
vdcasino processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
The Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect aggregate analytics data. The categories of cookies we use are as follows:
| Category | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens | No — essential for Platform operation |
| Functional | Language preferences, game interface settings, deposit method memory | No — enhances core functionality |
| Analytics | Aggregate page view counts, session durations, game popularity metrics | Yes — subject to your consent |
| Marketing | Personalised bonus display, re-engagement tracking | Yes — subject to your consent |
You may manage your cookie preferences at any time through your browser settings. Disabling strictly necessary cookies will impair Platform functionality. Withdrawing consent for analytics or marketing cookies will not affect your ability to play or transact on the Platform.
vdcasino does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. We may share your data with the following categories of recipient, strictly on a need-to-know basis and under appropriate data processing agreements:
All third-party data processors are contractually bound to process your personal data only in accordance with our instructions, under confidentiality obligations, and in compliance with applicable data protection standards.
As a platform serving Malaysian players with global infrastructure, vdcasino may transfer personal data to servers or processors located outside Malaysia. Where such transfers occur, we implement appropriate safeguards to ensure that your data receives a standard of protection equivalent to that provided within Malaysia, including contractual clauses and technical security measures.
Cryptocurrency transaction data processed on public blockchains (BTC, ETH, USDT networks) is inherently decentralised and subject to the pseudonymous public ledger characteristics of those networks. We manage only the association between your account and your on-platform wallet address.
vdcasino retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The general retention periods we apply are as follows:
Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identified individual.
Subject to applicable law, you hold the following rights in relation to your personal data held by vdcasino. To exercise any of these rights, please contact our DPO via the details in Section 16. We will respond to all verified requests within 30 calendar days of receipt.
Request a copy of the personal data we hold about you and information on how it is processed.
Request correction of inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where there is no longer a lawful basis for processing, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
Request your personal data in a structured, machine-readable format to transfer to another service provider.
Object to processing based on legitimate interests, including direct marketing communications, at any time.
Please note that certain rights are subject to limitations. For example, your right to erasure does not apply where retention is required to comply with a legal obligation, such as AML record-keeping requirements. We will clearly explain any limitations when responding to your request.
The Platform is strictly for individuals aged 21 years and above. vdcasino does not knowingly collect, solicit, or process personal data from individuals under the age of 21. If we become aware that personal data has been provided by or on behalf of a person under 21, we will immediately suspend the associated account, delete the data, and return any funds deposited (net of any winnings derived from gameplay).
If you believe a person under 21 has accessed or registered an account on the Platform, please notify us immediately at [email protected]. We take underage access seriously and act on all reports without delay.
vdcasino implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
The Platform may contain references to third-party payment providers and services. vdcasino is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party services you choose to interact with in connection with the Platform, including your bank, digital wallet provider, or payment gateway.
Where you have consented to receive marketing communications from vdcasino, we may contact you via email or SMS with information about promotions, bonus offers, VIP tier updates, and Platform news that may be relevant to you as a Malaysian player.
You may withdraw your consent to marketing communications at any time by:
Withdrawal of consent for marketing will not affect your ability to receive transactional communications that are essential to the operation of your account, such as deposit confirmations, withdrawal notifications, security alerts, and KYC requests.
vdcasino may update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or operational requirements. Where amendments are material, we will provide reasonable notice to registered account holders via email or a prominent Platform notification, and will update the "Last updated" date at the top of this page.
Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vdcasino, please contact our Data Protection Officer through any of the following channels:
For responsible gambling concerns, including requests for self-exclusion or deposit limit adjustments, please visit our Responsible Gambling page. For full platform rules, see our Terms & Conditions.
Our support team is available 24/7 and our Data Protection Officer responds to all formal data requests within 30 days. Your data, your rights — we take both seriously. For players aged 21 and above only.